Delivery, Installation and Warranty

From specification approval to equipment commissioning. All order terms are recorded in the contract.

01

Delivery Across Kazakhstan

We supply UPS, batteries, diesel generators and stabilizers to Astana, Almaty and any city in Kazakhstan. Equipment is dispatched from our Almaty warehouse or directly from the factory, depending on model and configuration.

We agree delivery, unloading and lifting to the required floor in advance: large UPS and battery cabinets require the access route to be prepared.

02

Availability and Lead Times

We keep popular FORTE UPS models and batteries in stock. A manager confirms availability on the day of enquiry.

Warehouse dispatch takes 1–2 days. Factory orders take up to 40 days.

The exact lead time is recorded in the quotation and contract.

03

Payment and Documentation

We work under contract with legal entities, including through public and quasi-public sector procurement. Before ordering, you receive a specification, price and scope of supply.

Equipment is supplied with a datasheet, Russian-language operating manual, certificates and warranty card. Payment terms are agreed in the contract: post-payment or a 50/50 arrangement is possible.

The company uses the general taxation regime and is VAT-registered.

04

Installation and Commissioning

Installation is performed by PES POWER's own engineers with electrical safety authorization. Work includes installation, connection, configuration, load and battery-transfer testing, and personnel instruction.

Commissioning is free; to preserve the warranty, we recommend that our engineers perform it. We provide room, incoming supply and cable requirements before delivery so the site is ready for the equipment's arrival.

05

Warranty

The standard warranty is 24 months for FORTE UPS and 12 months for batteries. Warranty repairs are performed by our service team in Kazakhstan without sending equipment abroad.

The diesel generator warranty is 1 year or 1500 operating hours; an extended warranty is discussed separately. VARSAN stabilizers have a 1-year warranty with an extension option.

06

Service Support

After the warranty expires, equipment can be covered by a service contract: scheduled maintenance, battery condition diagnostics using verified instruments, repairs and battery replacement. We also service other manufacturers' UPS.

Maintenance intervals are determined by equipment type and operating conditions. An engineer can attend from one day after the request.

Frequently asked questions

Do you deliver to the regions?

Yes, throughout Kazakhstan.

Can I buy equipment without installation?

Yes. We still recommend having our engineers perform commissioning: it is free and required to preserve the warranty.

How much does commissioning cost?

Commissioning by PES POWER engineers is free.

Do you charge VAT?

Yes. The company operates under the general taxation regime with VAT.

What are the delivery lead times?

From stock: 1–2 days; to order: up to 40 days.

How soon can an engineer attend?

From one day after the request.